Most-asked question
What are the Islamic rules on returns and refunds?
88 fatawa in the archive answer questions on this, from 7 South African Darul Iftas (Mufti Online, Ask Imaam, Ibn Masood, Azaadville, Jamiat KZN, Camperdown and others). Below, each Darul Ifta’s answer is quoted word for word from the opening of one of its fatawa.
Based on the fatawa linked below. Please read the sources and double-check with a Darul Ifta for your situation.
Consult a mufti for your situation. Fatawa SA is a read-only archive and issues no rulings of its own.
What the Darul Iftas say
“Purchasing an extended warranty for one’s appliances or products is tantamount to purchasing insurance which is Haraam. The elements of gambling and Riba (interest) are both found in purchasing insurance, hence prohibited. We therefore advise abstention.”
“You are entitled to receive a full refund as the type of kurta they showed you in the picture was not the same kurta they sold to you. Similarly, charging you a service fee is not permissible in Shariah. The money they charge you will be regarded as riba (interest) and hence haraam.”
“Purchasing an extended warranty for one’s appliances or vehicle is tantamount to purchasing insurance, which is Haraam. The elements of gambling and Riba (interest) are found in purchasing extended warranties and in insurance, hence it is prohibited. We therefore advise abstention.”
“In the Name of Allaah, the Most Gracious, the Most Merciful. As-salaamu ‘alaykum wa-rahmatullaahi wa-barakaatuh. In principle, insurance and separate extended warranty is impermissible.”
Quotes are the opening words of each answer as published; the full answer, its conditions and references are on the fatwa page. Answers depend on the exact details of each question.
Read the fatawa
- Returns And Refunds In An Online BusinessAzaadville · 9 Sep 2026
- Selling One’s Vehicle Through a Dealership with a Dealership WarrantyMUBZ · 8 Apr 2026
- Refund QueryCamperdown · 13 Feb 2026
- Being entitled to a refund if one receives a different kurta from the one orderedMufti Online · 6 Jan 2026
- Extended WarrantyIbn Masood · 10 Dec 2025
- Refund on lost luggageJamiat KZN · 4 Dec 2025
- Refund in exchange for a Five-star rating - Is this permissible?Ask Imaam · 1 Aug 2025
- Refund Of Stolen Qurbaani AnimalsAzaadville · 4 Jun 2024
- Taking a non-refundable deposit to special order an item for a customerMufti Online · 31 Jul 2025
- “Shipping Guarantee” clauseIbn Masood · 25 Jun 2024
- Refund on lost luggageJamiat KZN · 19 Jan 2023
- Non-refundable deposit in ijarahAsk Imaam · 29 Dec 2020
- Charging A Fee To Return An ItemAzaadville · 7 Mar 2023
- Extended Warranty On AppliancesAzaadville · 23 Sep 2021
- Store warranty for printerAsk Imaam · 26 Feb 2019
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